Customers of Raffinerie Heide Raffinerie Heide supplies companies in northern Germany and around the world
Our customers are predominately based in northern Germany, with 80% of our sales taking place within the region and approximately 20% of our products being manufactured for export. What we supply depends on how the products are delivered and the transport costs they entail.
In our manufacture of products we also focus on the market requirements of northern Germany and the needs of our customers in this region.
Raffinerie Heide – a partner of the local chemical industry
Our customers include petrol station operators, mineral oil traders, independent wholesalers and companies operating in the chemical industry and heavy industry fields.
We supply our mineral oil products to companies based in ChemCoast Park in Brunsbüttel. Our petrochemicals division, which is unusual for a conventional refinery, demonstrates our flexibility and proximity to the market and its needs. These installations allow our customers to avoid an additional production stage, by procuring their ethylene directly from Raffinerie Heide, for example.
Meanwhile, our bitumen products are used in road construction and the roofing trade. An average of 250 tankers full of products leave our refinery every day. We are therefore a central cog in the business of supplying northern Germany with mineral oil products.
Over 70% of our sales are based on long-term contracts.
For many years we have been supplying the refuelling companies operating out of the Hamburg and Sylt airports with the aviation turbine fuel they need.
Brunsbüttel tank farm allows us to despatch 59% of our production by ship, while 33% is transported by road and the remaining 8% by rail or pipeline.
We produce and supply oil and petrochemical products which meet the demands of our customers.
We create a win-win situation for both ourselves and our customers by striking a balance between our flexibility and their satisfaction. As a manufacturer of oil products and petrochemical goods, we act both as a supplier of technical goods and a service provider.